Boutique Tile Co.
Effective Date: 19 November 2025
At Boutique Tile Co. ("we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect personal information including, but not limited to:
Full name
Contact details (address, email, phone number)
Information about your project, renovation needs, or product preferences
Website usage data via cookies and analytics tools
We collect personal information when you:
Contact us via phone, email, or our website
Submit an enquiry form or request a quote
Visit our showroom or interact with our team
Make a purchase or place an order
Use our website or social media platforms
We may also obtain personal information from third parties where legally permitted (e.g. trade suppliers, contractors you authorise).
We collect and use your information to:
Provide product information, quotes, and customer service
Process orders, payments, and deliveries
Help you with design advice and project enquiries
Manage warranties, returns, and customer accounts
Send marketing communications (if you have opted in)
Improve our website, services, and customer experience
Fulfil legal, regulatory, and accounting obligations
We may share your information with trusted third parties when necessary to provide our services, including:
Delivery partners and couriers
Payment processors
Contractors or suppliers assisting with your project
IT, marketing, and website service providers
We ensure these parties handle your information securely and in accordance with privacy laws.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure storage systems, access controls, and regular system maintenance.
You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate. Please contact us using the details below. We may require verification of your identity before processing your request.
Our website may use cookies and similar technologies to enhance your browsing experience and help us analyse website performance. You can choose to disable cookies in your browser settings.
If you have opted in, we may send you updates, promotions, or product information. You may opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
If you have any questions, concerns, or would like to make a privacy-related enquiry, please contact:
Boutique Tile Co.
T: 07 5575 3777
E: hello@boutiquetileco.com
18/130–164 Brisbane Rd, Mooloolaba, QLD 4557
We aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we encourage you to review it periodically.